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Returns

We will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 7 working days following delivery, providing the product is returned in it's original box, in Ďas new' and unmarked condition complete with all packaging, accessories and any software supplied must be un-opened and unregistered.

New Products

All new products are sold with the benefit of a minimum 1-month guarantee (excluding software, consumables, and books). Our customers services team is ready to help you by e-mail.

Refurbished Hard Drives

All refurbished hard drives are sold with benefit of a full one month Return To Base warranty. Should a fault occur, your hard drive will be repaired or replaced free of charge. If we are unable to affect a repair or replacement, we will offer you a free upgrade similar capacity or greater with/without same brand/manufacturer. Please note we will not be responsible of any data loss.

You will be given a returns number, which must be written on the outside of the box or packaging before return. We advise you to keep the box and packaging from the original delivery, which will give your hard drive suitable protection, should you need to return it. If you have not retained the initial packaging then please make sure you have used sufficient packaging material to protect your hard drive before returning. We will be not responsible of any damage while transit in both ways.

We recommend returning your hard drive via Royal Mail through your local post office, it is essential that the goods are sent via signed for delivery and we recommend that you insure the goods, as loss or damage during return shipping is the responsibility of the customer.

Wherever possible we will respond to your individual circumstances, please contact our customers services team by e-mailing customer services .

All Other Products

Unless stated otherwise within your product guarantee details, or on our website, all other products are sold with a maximum 1-month Return To Base warranty. Should a fault occur, your product will be repaired or replaced free of charge. If we are unable to affect a repair or replacement we will offer you a full replacement. IN ANY CASE WE WILL NOT REFUND, we will replace for a better or similar product or give you a redeemable voucher that you can spend on our website. If you do not agree to these terms please don't buy. Please note software is excluded from this warranty. Wherever possible we will respond to your individual circumstances, please contact our customers services team by e-mailing customer services. Please see our full T's &C's here: Terms and Conditions .

Technical Support Direct

Dell 0870 908 0800
HP Compaq 0870 0104320
Toshiba 08702 202202
IBM 0870 5426426
Fujitsu Siemens 0870 5359752
Samsung 0870 6010309

THIS WARRANTY POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS.

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